Turning Ad-Hoc Laundry Care Into a Trusted, On-Demand Marketplace
A peer-to-peer laundry service marketplace built to replace ad-hoc, untrained local providers with a vetted network offering pickup-and-delivery care — covering booking, payments, and real-time order tracking across web and mobile.
Outcome Snapshot
4,263
active customers on the platform
123
vetted service providers in the network
3,021
orders processed through the platform
AU$242,935
n total earnings generated for providers
Client
A home-owned business building a peer-to-peer laundry service marketplace in Australia, connecting customers with a vetted, trained network of local service providers offering pickup-and-delivery laundry care from their own home facilities.
Challenge
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No trusted route to laundry care: existing options meant either time-consuming self-service or inconsistent, ad-hoc local providers with no trust, training, or accountability standards.
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No structured provider network: there was no way to vet, train, or hold local laundry providers accountable to a consistent standard.
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No digital booking or payment flow: customers had no way to discover nearby providers, book a pickup, or pay online.
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No order visibility: neither customers nor providers had a way to track an order through its full lifecycle.
Objectives
- Build a marketplace connecting customers with a vetted, trained network of local service providers
- Deliver booking, subscription, and payment flows across web and mobile
- Enable location-based discovery to match customers with nearby providers
- Provide real-time order tracking and notifications for both customers and providers
- Support customer service through an integrated chatbot
What We Built
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A customer-facing marketplace: web and mobile apps for discovering, booking, and paying for laundry pickup-and-delivery service.
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A service provider app: giving vetted providers their own booking, order management, and payment tools.
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Location-based matching: connecting customers with nearby service providers automatically.
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Subscription and billing: recurring service plans with integrated payment processing.
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Real-time order tracking: push and email notifications keeping both sides informed through the full order lifecycle.
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An integrated chatbot: for customer support across the platform.
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An admin portal: for managing platform data, content, and configuration.
Impact
Connected
4,263 customers with a vetted network of 123 local providers.
Processed
3,021 orders through a fully digital booking and payment flow.
Generated
AU$242,935 in earnings for the provider network.
Replaced
ad-hoc, untrained local services with a structured, accountable marketplace.
Build Facts
Platform
Web & Mobile App (Android & iOS)
Admin Portal
Cloud Infrastructure (AWS)
Focus
Marketplace Engineering
Provider Vetting & Trust
Location-Based Matching
Booking & Payments
Let’s talk, no strings attached.
