Building an Efficient Travel Booking Platform to Compete With Established Players
A hotel booking platform built from scratch - aggregating multi-source travel inventory, delivering fast personalised search, and pairing every booking with a rewards experience.
Outcome Snapshot
<1s
hotel search latency, down from approximately 3s
80%
user tracking coverage, up from approximately 50%
7%
increase in intent-to-spend from personalised content
~5,000
active users during the engagement
Client
A global travel and hospitality technology platform, built from scratch to compete with larger, established travel-booking platforms through curated hotel discovery and a rewards-driven booking experience.
Challenge
-
Aggregating multi-source travel inventory: combining data from Expedia and other providers while keeping search fast and results consistent.
-
No consumer-grade search experience yet: the platform needed fast, filterable, personalised hotel discovery to compete with market leaders.
-
Limited behavioural insight: with minimal tracking in place, the client had little visibility into user intent or drop-off points.
-
Building a differentiated rewards model: booking-linked rewards needed to work seamlessly alongside checkout, not as an afterthought.
Objectives
- Aggregate and normalise multi-source travel inventory into one fast search experience
- Deliver personalised hotel discovery, filtering, and search
- Integrate secure payments and a booking-linked rewards experience
- Build end-to-end behavioural analytics and tracking across the platform
What We Built
- A multi-source inventory pipeline: aggregating and normalising hotel data from Expedia and other providers.
- Fast, personalised hotel search: search, filtering, and personalisation workflows built for speed and consistency.
- Secure checkout: integrated payment processing for a smooth booking experience.
- A booking-linked rewards experience: fixed-percentage rewards represented as dollar-value credits for future bookings.
- End-to-end behavioural analytics: tracking user journeys, intent to spend, drop-offs, and engagement frequency across the platform.
Impact
Accelerated
hotel search latency from ~3 seconds to under 1.
Expanded
user tracking coverage from ~50% to 80%.
Increased
intent-to-spend by ~7% through personalisation.
Delivered
a live platform serving ~5,000 active users.
Build Facts
Focus
Multi-Source Inventory Aggregation
Personalised Search
Booking-Linked Rewards
Behavioural Analytics
Platform & Services
Warehouse & Pipeline Engineering
Web Platform (React.js)
Backend (NestJS, GraphQL)
Search (OpenSearch)
Software Engineering (Full-Stack)
Industries
Travel & Hospitality
Loyalty & Rewards
Let’s talk, no strings attached.
