Bring cost down and manage inventory from one tool
Manage customer orders from a single a tool
Make business decisions based on historical data
Increase customer engagement
The Consumer Electronics company had already implemented Zoho CRM but they were facing challenges managing inventory as they were using Skubana for syncing orders from various ecommerce channels to Zoho inventory instead of direct integration with ecommerce channels( Amazon, eBay). Also, they were facing challenges tracking customer order history and ability to make business decisions based on data.
We identified exactly what the issues were and recommended integration with Zoho. We did a full integration of their current system with Zoho Inventory, Zoho Books and Zoho CRM. We connected their current Discourse forum to Zoho ASAP and then involved Zoho inventory integration that synced all contacts, products, and vendor related information.
We built a Zoho CRM for them by connecting all Zoho platforms and transferred all data from Quickbooks to Zoho Books, setting up B2B invoicing.