Scaling Queue Management with a SaaS Platform for Global Efficiency
Waitlist Me + Systango: from MVP to enterprise-grade SaaS with upgraded mobile apps, reduced costs, and expanded scalability.
Outcome Snapshot
1000+
Global stores successfully deployed
4×
Scalability for higher user loads
Reduced
Hosting costs through cloud optimisation
99.9%+
Uptime with near-zero downtime
Client
A queue-management platform designed to improve customer flow, reduce wait times, and enhance service delivery. As demand grew, the company needed to evolve from an MVP into a robust, scalable SaaS solution capable of supporting enterprise-level clients.
Challenge
With rising user adoption, the existing MVP lacked the infrastructure and features to handle scalability, efficiency, and cost-effectiveness. The platform also required significant improvements in its iOS and Android apps to meet user expectations and deliver consistent, reliable performance.
Objectives
-
Build a full SaaS queue-management platform from an MVP
-
Redesign iOS and Android apps to enhance usability and performance
-
Optimise hosting costs while improving efficiency
-
Deliver a scalable solution capable of supporting enterprise-level clients
What We Built
-
Transitioned MVP into a comprehensive SaaS platform with advanced queue-management features
-
Redesigned iOS and Android mobile apps for improved functionality and customer experience
-
Enhanced scalability and service delivery to support rapid growth and enterprise adoption
Impact
80%
cost savings on hosting infrastructure
150+
Disney Pandora stores successfully deployed
Significantly
improved scalability, enabling growth without service disruption
Streamlined
operations through advanced platform tools and workflows
Build Facts
Platform
Custom SaaS Queue
Management Solution
Focus
Cost optimisation
mobile app redesign
enterprise scalability
Let’s talk, no strings attached.
